Operational Excellence in Your Office

Operational Excellence in Your Office
This one-day workshop details a step-by-step methodology for leveraging traditional lean value stream flow to establish Operational Excellence through business processes.
Workshop Agenda

Dates & Locations 

During 2018 the Institute for OpEx's live training events and workshops will be stopping in major US cities and one international destination. Find a training event near you below.
Austin, TX • March 1, 2018
Atlanta, GA • April 26, 2018
London, UK • May 17, 2018
Portland, OR • June 14, 2018
Chicago, IL • October 18, 2018

Common day-to-day challenges, employees working on many different projects at once, and heightened customer demands for timely, consistent service mean establishing robust flow of information in office environments is more important than ever. 

During this one day workshop, attendees will learn the nine time-tested guidelines for designing flow that enables Operational Excellence in the office based on two books authored by Kevin J. Duggan, founder of the Institute for Operational Excellence, Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence and Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques.

Training Materials



Learning Objectives
  • Learn the principles that create Operational Excellence in any business process.
  • Find out how to design an office that flows value to the customer and achieves Operational Excellence.
  • Hear how to design an office to deliver a service seamlessly, without management intervention.
  • Learn how to eliminate meetings and use the saved time to work on offense - or activities that grow the business.
workshop tickets

Workshop Tickets
$750 USD

Your ticket includes admission into this one-day workshop, copies of the books Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Beyond the Lean Office: a Novel on Progressing from Lean Tools to Operational Excellence and Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques, breakfast, lunch and refreshments during breaks and all materials for the session.
Our expert instructors

Our Expert Instructors

The Institute’s most experienced instructors lead this event. From mentoring senior executives to teaching all levels of personnel, our select instructors have successfully assisted office environments at companies around the world. You’ll hear first-hand how they have helped organizations implement the training concepts discussed, common roadblocks they’ve witnessed, and the financial achievements companies have realized from OpEx. Through their expert classroom-style teaching complemented by interactive activities, hands-on application and small group breakout sessions, these experienced, engaging instructors consistently get rated “excellent.”
Kirk Bolton, Instructor
Kirk Bolton
Institute for Operational Excellence Senior Faculty Member Kirk Bolton teaches organizations the methodology and practical application to achieve Operational Excellence. He has assisted numerous companies worldwide, including FMC Technologies, United Technologies Corporation, Cloverhill Bakery, and Dexter Magnetics. Before joining the Institute, Kirk worked with Freudenberg-NOK for 15 years, where he served as Plant Manager. His plants have been benchmarked by more than 50 companies and been awarded top honors for manufacturing excellence.
Tim Healey
Tim Healey
Institute for Operational Excellence Senior Faculty Member Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining the Institute, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.
Choose a workshop location

Choose a Location   

Operational Excellence in Your Office
1-Day Workshop
austin, tx
Austin, TX
March 1, 2018

Portland OR
Portland, OR
June 14, 2018

Atlanta GA
Atlanta, GA
April 26, 2018

Chicago IL
Chicago, IL
October 18, 2018

London UK
London, UK
May 17, 2018

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Who Should Attend Workshop

Who Should Attend?

Individuals leading or participating in lean, continuous improvement or Operational Excellence initiatives in their organizations, including those with roles in:

Human Resources
Customer Service

Event Venue Hotels

The Institute for Operational Excellence endeavors to provide Exclusive Guest Room Rates for our event participants. Please note: Discounted rates are subject to availability and are offered to attendees on a first-come, first-served basis. Click the link below for all event venue information for our 2017 live training events.
Event Venues
Testimonials for Operational Excellence in Your Office

What Others are Saying 

  • "This workshop on OpEx in the office was extremely beneficial and will certainly help my improvement efforts in business processes. The instructor was well-versed in the subject matter, the content was well organized and the group exercises were very valuable. And with solid examples from the real world, it was easy to understand how to apply the knowledge in my organization."

    Kathy Rayborn,
    Assistant Vice President Enterprise Services,
    GM Financial

  • “Excellent workshop! I appreciated the real world application tips the instructor provided and the hands-on exercises.”

    Karina Major, BSN, RN
    Senior Clinician, Complaint Handling and Safety Surveillance
    Cordis Corporation, a Cardinal Health Company

  • "I really enjoyed the one-day OpEx in Your Office workshop. The in-class hands-on exercises were very helpful in learning to apply the complex concepts, even for those seasoned at value stream mapping. The instructor was knowledgeable and engaging while teaching the concepts and sharing examples to help clarify specific topics. The managers I recruited to attend from our site all have improvement projects that this training will benefit. "

    Russell Scott,
    Jacobs CI Manager and Lean Six Sigma MBB at Kennedy Space Center

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